Our Privacy Policy


At Ellis Insurance Agency, we take pride in being Charleston, WV’s trusted insurance agent, delivering personalized coverage that protects what matters most. Whether you’re securing your home, vehicle, business, or family’s future, our team is committed to finding the right policy tailored to your needs. We understand that insurance isn’t just about policies—it’s about peace of mind, knowing you’re covered when life takes unexpected turns. With a focus on honesty, reliability, and exceptional service, we go beyond just offering insurance; we build lasting relationships with our clients, ensuring you always have an advocate in your corner.

PRIVACY POLICY
Last updated July 10, 2026


This Privacy Notice for Ellis Insurance Agency ("we," "us," or "our") describes how and why we may access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
  • Visit our website at https://insurewithellis.com/ or any website of ours that links to this Privacy Notice.
  • Contact us about insurance questions, coverage needs, quotes, appointments, policy-related requests, or other service inquiries.
  • Request information or insurance-related assistance in West Virginia, Ohio, Kentucky, Tennessee, South Carolina, or North Carolina.
  • Communicate with us by phone, email, text message, website form, or other related methods.
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have questions or concerns, please contact us at [email protected].


SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice. You can find more details about these topics by reviewing the full Privacy Notice below.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Information may include your name, phone number, email address, insurance type, and the contents of messages or inquiries you send to us.

Do we process sensitive personal information? We do not intentionally collect or process sensitive personal information through our general website contact forms.

How do we process your information? We process your information to provide, improve, and administer our Services; respond to your questions; follow up regarding your insurance needs; coordinate appointments; request additional information; provide updates related to your inquiry; maintain security; prevent fraud; and comply with applicable law.

How do we communicate with you? If you contact Ellis Insurance Agency and provide your contact information, we may respond by phone, email, or text message. These communications are used to assist with the inquiry or request you initiated and are not promotional marketing messages.

Do we sell your personal information? We do not sell your personal information. Mobile information and text messaging consent are not sold or shared with third parties or affiliates for marketing or promotional purposes.

How do we keep your information safe? We use reasonable organizational and technical measures designed to protect personal information. However, no electronic transmission or storage system can be guaranteed to be completely secure.


TABLE OF CONTENTS



1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you voluntarily provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our insurance services, submit a website form, request assistance, communicate with us, or otherwise contact Ellis Insurance Agency.

Personal Information Provided by You. The personal information we collect depends on the context of your interactions with us and may include:
  • Names
  • Phone numbers
  • Email addresses
  • Insurance type or insurance needs
  • Messages and inquiry content
  • Other information you voluntarily provide when contacting us
Sensitive Information. We do not intentionally request or process sensitive personal information through our general website contact forms.

The website does not process payments. Ellis Insurance Agency does not collect payment card numbers or payment security codes through the website.

All personal information you provide to us must be true, complete, and accurate, and you should notify us of changes to such information when appropriate.


2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide and administer our Services, communicate with you, respond to your requests, maintain security, prevent fraud, and comply with applicable law.

We may process your personal information for the following purposes:
  • To deliver and facilitate services. We may process your information to provide information or assistance you request regarding insurance services.
  • To respond to inquiries and provide support. We may process your information to answer your questions and address issues related to your inquiry or requested service.
  • To follow up regarding your insurance needs. We may contact you to better understand your request, discuss relevant insurance needs, or continue a conversation you initiated.
  • To coordinate appointments. We may use your contact information to schedule, confirm, reschedule, or otherwise coordinate an appointment or conversation with our agency.
  • To request additional information. We may contact you when more information is needed to understand or respond to your inquiry.
  • To provide updates related to your request. We may send information concerning the status or progress of an inquiry or other ongoing communication with Ellis Insurance Agency.
  • To send administrative information. We may send information about our Services, policies, terms, privacy practices, or other administrative matters.
  • To protect our Services. We may process information as part of efforts to keep our Services safe and secure, including fraud monitoring and prevention.
  • To comply with legal obligations. We may process information when reasonably necessary to comply with applicable laws, regulations, legal processes, or governmental requests.


3. HOW DO WE COMMUNICATE WITH YOU?

In Short: We may contact individuals who initiate communication with Ellis Insurance Agency in order to respond to and assist with their requests.

When you contact Ellis Insurance Agency through our website, by telephone, by email, or through another communication channel and provide your contact information, we may communicate with you by telephone, email, or text message.

These communications may include:
  • Responses to your questions or inquiries
  • Follow-ups regarding your insurance needs
  • Appointment coordination
  • Requests for additional information needed to assist you
  • Updates related to your request or ongoing communication with the agency
These communications are non-promotional and are intended to assist individuals who have initiated contact with Ellis Insurance Agency.

SMS and text messaging. If you provide your mobile phone number and consent to receive text messages, we may send text messages related to your inquiry or request. Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out of text messages or HELP for assistance.

Mobile information and SMS consent. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service providers, may be permitted when necessary to provide the requested service. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.


4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and with service providers that help us operate our business.

We may need to share personal information in the following situations:
  • Business service providers. We may share information with vendors, consultants, contractors, and other service providers that perform services for us and require access to information to perform their work.
  • Business transfers. We may share or transfer information in connection with, or during negotiations of, a merger, sale of company assets, financing, acquisition, or similar business transaction.
  • Legal requirements. We may disclose information when required by law or when we reasonably believe disclosure is necessary to respond to legal processes, protect our rights, protect the safety of others, investigate fraud, or respond to a government request.
We do not sell personal information. We do not share mobile information or SMS consent with third parties or affiliates for marketing or promotional purposes.


5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and similar technologies to collect and store information.

We may use cookies and similar tracking technologies, such as web beacons and pixels, to gather information when you interact with our Services. These technologies may help maintain security, prevent crashes, fix bugs, remember preferences, understand website performance, and provide basic site functionality.

We may also permit service providers and analytics providers to use online tracking technologies on our Services to help us understand how the website is used and improve our Services.


6. GOOGLE API

Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.


7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes described in this Privacy Notice unless otherwise required by law.

We will retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Notice, unless a longer retention period is required or permitted by law, including tax, accounting, insurance, regulatory, or other legal requirements.

When we no longer have a legitimate business need to process personal information, we will delete or anonymize the information when reasonably practicable. If deletion is not immediately possible, such as when information is stored in backup archives, we will securely store the information and isolate it from further processing until deletion is possible.


8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We use reasonable organizational and technical security measures designed to protect personal information.

We have implemented reasonable and appropriate technical and organizational security measures designed to protect the security of personal information we process. However, despite our safeguards and efforts to secure information, no electronic transmission over the Internet or information storage technology can be guaranteed to be completely secure.

We therefore cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will never be able to defeat our security measures or improperly collect, access, steal, or modify information.


9. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect personal information from children under 18 years of age.

We do not knowingly collect, solicit, or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of a minor who uses the Services with your consent.

If we learn that personal information from a child under 18 has been collected without appropriate authorization, we will take reasonable measures to delete the information. If you become aware of information we may have collected from a child under 18, please contact us at [email protected].


10. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on where you live, you may have rights that allow you greater access to and control over your personal information.

Depending on applicable law, you may have the right to request access to the personal information we collect about you, request correction of inaccurate information, request deletion of personal information, or withdraw consent where processing is based on consent.

We will consider and act upon privacy requests in accordance with applicable data protection laws.

Withdrawing your consent. Where we rely on your consent to process personal information, you may withdraw your consent at any time by contacting us using the information provided in the section titled "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?"

If you receive text messages from us, you may reply STOP to opt out of future text messages. You may reply HELP for assistance.


11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.

At this time, no uniform technology standard for recognizing and implementing DNT signals has been finalized. Accordingly, we do not currently respond to DNT browser signals or other mechanisms that automatically communicate a choice not to be tracked online. If a standard for online tracking is adopted that we are required to follow in the future, we will update this Privacy Notice accordingly.


12. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Depending on the state where you live and applicable law, you may have specific rights regarding your personal information.

Ellis Insurance Agency provides services in West Virginia, Ohio, Kentucky, Tennessee, South Carolina, and North Carolina. Depending on your state of residence and applicable privacy laws, you may have rights concerning access to, correction of, or deletion of personal information.

You may also have the right to obtain information about how personal information is processed, request a copy of certain personal information, or appeal a decision regarding a privacy request where applicable law provides such a right.

We do not discriminate against individuals for exercising privacy rights available under applicable law.

To submit a privacy request, contact us using the information provided below. We may need to verify your identity before processing certain requests.


13. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes. We may update this Privacy Notice as necessary to remain compliant with relevant laws and reflect changes to our practices.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this Privacy Notice.

If we make material changes to this Privacy Notice, we may notify you by prominently posting a notice on our Services or by other reasonable means. We encourage you to review this Privacy Notice periodically to stay informed about how we protect your information.


14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this Privacy Notice, you may contact us at:

Ellis Insurance Agency
5949 Sissonville Drive
Charleston, WV 25312
United States



15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on applicable laws, you may have the right to request access to the personal information we collect from you, obtain details about how we have processed it, correct inaccuracies, or request deletion of your personal information.

To request to review, update, or delete your personal information, contact us at [email protected] or call 304-984-3004 .

About Ellis Insurance Agency

Ellis Insurance Agency is Charleston, WV’s trusted insurance agent, dedicated to protecting what matters most to you. With years of experience and a client-first approach, we provide tailored insurance solutions designed to meet your unique needs.

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