Secure Your Future with
Ellis Insurance Agency
At Ellis Insurance Agency, we’re more than just your top insurance advisors—we’re your friends and neighbors. As one of the most sought-after independent insurance agencies in Charleston, WV, we offer our clients a fresh approach to insurance advice through insurance education, which enables them to make smarter decisions when protecting their families and businesses. Whether you’re looking for auto, home, life, or business insurance, our team is here to offer expert guidance so that you can have peace of mind, knowing you’re protected.
Services We Offer
Whether for personal or business protection, our customer service agents will work with top-rated carriers to secure the best protection at competitive rates. We prioritize your peace of mind by keeping you informed at every step and explaining insurance concepts in plain language. We call this our “fresh approach to smarter insurance decisions.”
Personal Insurance
At Ellis Insurance Agency, we provide personal insurance solutions tailored to your unique needs in Charleston, WV. From home and auto insurance to life and health coverage, we ensure you and your loved ones are protected. Our expert insurance agents work with top providers to secure the best policies at competitive rates, giving you peace of mind.
Business Insurance
At Ellis Insurance Agency, we get it that your business is part of the family—another one of your kids. We’re your trusted insurance agency in Charleston, WV and beyond. We offer customized coverage for businesses of all sizes to include exactly what you need, and none of what you don’t. If you’re looking for commercial property coverage, general liability, professional liability, workers' compensation, bonding, commercial auto, and more—you’ve come to the right place. Our commercial team understands the risks you face and provides smart, affordable solutions with fast service to keep your business protected and moving forward, allowing you to focus on growth with confidence.
Protecting What Matters — Across State Lines
Wherever life takes you, our agency is here to ensure you’re covered. We proudly serve clients across multiple states, bringing personalized guidance and reliable coverage to families, businesses, and individuals just like you. We’re licensed and ready to help in:
West Virginia – From the mountains to the valleys, we protect your home, car, and livelihood.
Ohio – Whether you're in the heart of the city or the quiet countryside, we’ve got your back.
Kentucky – From the rolling hills to bustling towns, we’re here to safeguard your world.
Tennessee – Whether you’re near the Smokies or the music-filled streets of Nashville, count on us for coverage that fits.
North Carolina – From the Outer Banks to the Blue Ridge peaks, we’re here to protect what matters most.
South Carolina – Whether you’re coastal, midlands, or upstate, you can count on us to keep you covered.
No matter where you are in these states, we’re committed to providing exceptional service and coverage tailored to your life. Because protecting what matters most shouldn’t stop at state lines — and neither do we.
With over 43+ years of experience in the insurance industry, you can trust that we've got you covered!
Personal Insurance
Trusted advice and insurance solutions to protect what matters most.
Business Insurance
Coverage and risk management solutions for companies of all sizes.
Our Process
We start by listening. Our team at Ellis Insurance Agency takes the time to understand your unique situation, lifestyle, and budget. This allows us to recommend tailored insurance solutions that provide the best protection for you, your family, or your business.
Once we understand your needs, we research and compare policies from top-rated providers. Our goal is to offer you the best coverage at the most competitive rates, ensuring you receive maximum protection without unnecessary costs.
After evaluating your options, we provide clear, straightforward recommendations. We walk you through each policy detail, answering your questions and ensuring you feel confident in your insurance choices before making a final decision.
Once you choose which policy meets your needs, we’ll send you all the forms electronically so that you can e-sign in seconds right from your phone or computer. This smooth, hassle-free purchase experience keeps things simple and efficient so you can get covered quickly without the frustration of complicated forms, paperwork, or delays.
Insurance needs change over time, and we’re here to help. We provide regular policy reviews and updates to make sure your coverage stays aligned with your needs, whether you buy a new home, expand your business, or experience life changes.
When you need to file a claim, we make the process easy. Our dedicated team provides step-by-step guidance, fast responses, and personalized support, ensuring you get the assistance you need—without the stress or confusion.
Why Choose Ellis Insurance Agency?
Personalized Insurance Solutions
At Ellis Insurance Agency, we don’t believe in one-size-fits-all coverage. As your trusted insurance agent in Charleston, WV, we take the time to understand your unique needs, ensuring you get the right policy with the best protection—tailored specifically for you.
Local Expertise, Personalized Service
As a locally trusted insurance agency in Charleston, WV, we know the challenges and risks our community faces. Our team provides hands-on, personalized service with expert guidance to ensure you have the right coverage for your home, business, or vehicle—so you’re always prepared for the unexpected.
Affordable, High-Quality Coverage
We work with top-rated insurance providers to offer comprehensive policies at competitive rates. Our goal at Ellis Insurance Agency is to help you maximize protection without overspending, ensuring you get the best value for your money while securing your future.
Dedicated Customer Support
At Ellis Insurance Agency, you’re more than just a policyholder—you’re family. Our team is always available to answer your questions, assist with claims, and provide ongoing policy reviews to ensure your coverage grows with your needs. Your peace of mind is our priority.
Fast, Hassle-Free Claims Assistance
When the unexpected happens, we’re here to help. Our insurance experts in Charleston, WV, provide quick, reliable claims advice, guiding you through the process with ease and efficiency, so that you can focus on getting back to what matters most.
A Reputation
You Can Trust
With years of experience serving WV, OH, KY, TN, NC, SC, and beyond, Ellis Insurance Agency has built a reputation for honesty, reliability, and Excellence. Our commitment to integrity and client satisfaction makes us the go-to insurance agent for individuals, families, and businesses looking for trustworthy, long-term protection.
Frequently Asked Questions
What types of insurance does Ellis Insurance Agency offer?
At Ellis Insurance Agency, we provide a wide range of insurance solutions, including auto, home, business, life, and specialty coverage. As a trusted insurance agent in Charleston, WV, we customize policies to fit your unique needs, ensuring you have the right protection for your personal and professional life. Whether you're looking for comprehensive coverage or affordable options, we’re here to guide you through the process and find the best policy for your situation.
Why should I choose Ellis Insurance Agency over a large national company?
Unlike big-box insurance companies, Ellis Insurance Agency offers personalized service tailored to our local community in Charleston, WV. We take the time to understand your unique needs and provide one-on-one guidance. With us, you're not just a number—we build long-term relationships and ensure you always have the best coverage. Our local expertise, hands-on support, and commitment to customer satisfaction set us apart from larger, impersonal corporations.
How can I get a quote for insurance?
Getting a quote from Ellis Insurance Agency is quick and hassle-free. You can call us, visit our office in Charleston, WV, or fill out a quote request online. Our team will assess your needs, compare options from top providers, and present you with the best coverage at the most competitive rates. We make sure you fully understand your options before making a decision, so there are no surprises down the road.
Can Ellis Insurance Agency help me lower my insurance premiums?
Absolutely! As an experienced insurance agent in Charleston, WV, we help clients find ways to reduce their premiums while maintaining excellent coverage. We explore available discounts, bundle policies, and customize your plan to fit your budget. By reviewing your current policies and comparing options, we ensure you’re getting the best value for your money—without sacrificing the protection you need.
What should I do if I need to file a claim?
If you need to file a claim, Ellis Insurance Agency is here to help. Simply contact our team as soon as possible, and we’ll guide you through the process, ensuring a smooth and stress-free experience. We work directly with insurance providers to expedite claims, answer any questions, and advocate on your behalf. Our goal is to get you the fastest and fairest resolution, so you can focus on getting back to normal.
How often should I review my insurance policies?
We recommend reviewing your insurance policies at least once every 3 to 5 years, or whenever a major life change occurs. Whether you're buying a home, getting married, adding a new vehicle, expanding your business, or adding a teenage driver, your coverage should reflect your evolving needs. Ellis Insurance Agency offers free policy reviews to ensure your protection is always up to date and aligned with your current circumstances.
How does Ellis Insurance Agency support local clients in Charleston, WV?
As a local insurance agent in Charleston, WV, we take pride in serving our community with personalized service, expert advice, and reliable coverage. We understand the specific risks that homeowners, drivers, and business owners face in our area. By building long-term relationships and offering tailored insurance solutions, we ensure our clients receive the best protection possible. Our dedication to local families and businesses sets us apart from national providers.
Some of Our Carriers
We proudly partner with top insurance carriers to find the perfect policy tailored to your needs.
Meet Our Exceptional Team
As a proudly women-owned business, we intentionally care about protecting you. With decades of insurance expertise, you can trust us to approach your insurance protection with dedicated precision and confidence.
Danielle Ellis
Agency Principal
Danielle joined Ellis Insurance Agency in 2012, bringing deep expertise in voluntary benefits and a clear vision for building a truly full-service agency. She holds degrees in Business and Human Resources from Marshall University and earned her CLCS designation early in her career. After successfully building and leading the agency’s commercial department, Danielle purchased Ellis Insurance Agency in 2020. Since then, she has guided the agency’s growth through a rapidly evolving insurance landscape, with a strong focus on relationships, service, and long-term protection for clients. Outside the office, Danielle is passionate about foster care, special-needs parenting, and supporting women entrepreneurs. She spends most of her free time with her husband and four young children, creating meaningful adventures together—and, on rare but treasured occasions, unwinding on her back deck.
Emilee Miller
Commercial Lines Customer Service Agent
Emilee joined us, bringing a wealth of experience from years spent in various customer-facing roles within her family’s local businesses. Whether at the neighborhood grocery store, a well-loved restaurant, or a doctor’s office, Emilee has interacted with numerous community members and policyholders of Ellis Insurance over the years. Her innate desire to help others drives her commitment to customer service. Having worked extensively with children, Emilee was inspired to nurture a family of her own, and she now enjoys her role as a devoted mother and wife in a beautifully blended family. Emilee’s outgoing nature allows her to connect easily with others, ensuring that she rarely meets a stranger. In her free time, she enjoys singing, dancing, and painting, which reflect her creative spirit. Describing herself as an old soul with a free-spirited mindset, Emilee aspires to one day reside on a small island, where she can devote time to crafting and embrace a peaceful lifestyle under the sun.
Karey Stolle
Commercial Excess and Surplus Lines Specialist
Karey had a background in medical sales before taking some time to raise her kids, and made the decision to re-enter the workforce and join the Ellis Insurance family in April 2025. Outside of working you will always find her on the run. She has completed several distance runs, half, and full marathons. Of course, most of her running involves running her two kids to soccer games, basketball, and cross-country meets. She is a lover of anything outdoors, whether that’s the beach for some R&R with her family, or the mountains for some hiking, anything outdoors will do!
Kaelyn Assseff
position
paragraph
Heather Clark
Agency Coordinator
Heather loves helping and teaching others. She joined Ellis Insurance in 2021 and works remotely to spend more time with her young family. With a background in food, retail, and pharmacy, she brings strong organizational skills and attention to detail. In her free time, she enjoys painting, crafting, and teaching her daughters to cook their favorite recipes.
Angie Hall
Personal Lines Customer Service Agent
Angie is a people person with a heart for helping others. With years of insurance and customer service experience, she found her passion in personal lines at Ellis Insurance Agency. Outside work, she enjoys adventures with her daughters and granddaughters, snorkeling, and caring for her many pets at home. Born and raised in Sissonville, she cherishes her community roots.
Faynette Welker
Personal Lines Manager
Faynette Welker has been in the insurance industry since 2016, combining expertise with a dedication to top-tier client service. Beyond insurance, she’s a skilled wedding coordinator and bartender in downtown Charleston, known for her creativity and adaptability in fast-paced environments.
Jordan Bice
Commercial Lines Customer Service Agent
Jordan began her career in Nashville, balancing roles at Whole Foods Market and Life & Health insurance while caring for her mother. After her family moved back to West Virginia, she followed and joined Ellis Insurance in March 2023. Always staying busy, Jordan is passionate about her career, traveling, helping others, and all things sci-fi.
Brandy Pennington
Commercial Lines Manager
Brandy’s diverse career spans healthcare, construction, retail, and management. She began her insurance journey in 2011 as a traveling benefits consultant before taking time to foster and adopt local children. Returning to Ellis Insurance in 2019 as agency coordinator, she was later promoted to the first Commercial Lines Account Executive in 2021, where she continues to expand the commercial insurance department.
Cody Garcelon
Agent
Cody thrives on genuine connections, from his time in healthcare and his family’s funeral home to becoming an insurance agent in 2020. An outdoor enthusiast and CrossFit competitor, he also teaches at Never Give Up in South Charleston. Known for his humor and pranks, he brings energy to our team while helping clients with wisdom and care.
Paige Ellis
Founder
Paige started his career at nine as a newspaper delivery boy in Logan, WV, driven by values of honesty, hard work, and humor. He pursued various ventures—from bus driving and car sales to raising foxes and recording a comedy album—before founding R. Paige Ellis Insurance Agency in 1981. After building a trusted reputation, he retired in 2019, passing the agency to his daughter, Danielle. Though he enjoys fishing, traveling with his wife Joyce, and coffee with retired bus drivers, he’s always plotting his next adventure.
Ashok Mahanthi
Processor
Ashok joined Ellis Insurance Agency in 2021 as a Processor, handling documentation, policy changes, and workflow efficiency to support customer service. With a background in study abroad administration, insurance processing, and banking, he brings strong expertise to the team. He holds a B.Tech in electronics and communication engineering and enjoys traveling with his family in his free time.
Have Questions? Contact Us!
Don't wait! Get in touch with our team for reliable insurance advice.
At Ellis Insurance Agency, we are committed to providing personalized, reliable insurance solutions that protect what matters most. As a trusted insurance agent in Charleston, WV, we make the time to understand your needs and educate you on insurance concepts, enabling you to make a smarter, more informed coverage decision. Whether you need home, auto, business, or life insurance, our expert team is here to guide you every step of the way, offering honest advice and top-tier protection tailored to you. Ready to secure your future with the right insurance policy? Contact Ellis Insurance Agency today! Call or text us at 304-984-3004 or visit our office in Charleston, WV. Let us help you find peace of mind with custom insurance coverage designed for you.
About Ellis Insurance Agency
Ellis Insurance Agency is Charleston, WV’s trusted insurance agent, dedicated to protecting what matters most to you. With years of experience and a client-first approach, we provide tailored insurance solutions designed to meet your unique needs.
Quick Links
Contact Us
© 2025 Ellis Insurance Agency. All rights reserved.